RoeMarie Cakes LLC Bakery: Where Sweet Dreams Come True

TERMS AND CONDITIONS

All our Products made by me are subject to the following Terms and Conditions.

MY GUARANTEE

RoeMarie Cakes LLC will provide a professionally decorated dessert in a timely manner as specified in the invoice or contract. I appreciate your business and I am honored that you have chosen me for your special celebration. I guarantee that the flavors, size, and general design elements will be met as outlined.

CONNECTICUT COTTAGE FOOD LICENSE

ROEMARIE CAKES LLC is a licensed home bakery. All products are made in a Cottage Food Operation that is not Subject to Routine Government Food Safety Inspection. With that being said, I have gone through all of the necessary training and uphold my home kitchen and practices to health and safety regulations. 

ALLERGIES

All cakes, fillings and icings may contain, or come into contact with milk, soy, wheat, dairy, nuts or other allergens.

It is the responsibility of the Customer to inform me prior to the confirmation of their booking of any allergy issues. It is the responsibility of the Customer to inform their guests of all allergy information and accordingly RoeMarie Cakes LLC and myself will not be held liable for any allergic reaction resulting from consumption of the cake.

ORDERS

All Quotes are valid for 3 days from the date of issue. Please confirm your order as soon as possible upon receiving your quote.

We prefer at least fourteen (14) days notice for all orders, as we are continually booked in advance. We will however, where availability permits, accept short notice cakes with an additional fee of 15%.

DEPOSITS

A NON-refundable deposit of 75% is required to confirm your order and reserve your event day. If a deposit is not made and you do not receive a payment confirmation receipt, your order has not been placed.

Where we have delivered what is quoted and invoiced, but the Customer does not accept the finished Product, the deposit WILL NOT be refunded. The Customer can choose to pay the remainder and take the Product/s, or leave them at no extra cost.

CHANGES

The final date of any changes for the size, flavor, style, etc. of the cake are due 30 days prior to the event. Any changes after this date cannot be guaranteed and may be subject to additional charges.
All changes to existing orders must be submitted in writing through email only. Changes communicated via phone, social media messaging, text, etc. will be followed by an email and subsequent updated invoice that must be confirmed by customer.

VARIATIONS IN DESIGN

While I make every effort to provide exactly the flavor, filling, decoration, size, color, shape, and design discussed during consultations, creating cake is an art form and may be subject to variations.
Any Products ordered from a picture or photo of a product produced by any other cake maker, can only be reproduced by us as our interpretation of that product and will NOT be an exact reproduction of the product in the picture or photo.

Color matching is not a precise science and different sugar substrates take color differently. I will do everything possible to make substrates match to each other and to match provided color swatches, if applicable, but sometimes it is not possible to make a 100% perfect color match and some colors are just not achievable using food grade dyes.
I cannot match a “verbal” color or a color sent via electronic device, as all monitors display color differently. To attempt a color match, you must provide a color swatch with your order confirmation.
To maintain stability and the integrity of your event cake, I reserve the right to make design and structural changes to your cake on site or off, without prior notification.

FINAL BALANCE PAYMENTS 

The balance is due at most TWO DAYS prior to event/delivery date. Delivery/Pickup details will be confirmed at this time. Failure to submit final payment may result in a delay of your order. 

PICKUPS

Please be on time. Cakes and confections have been prepped for the agreed pickup time. Late arrivals and delays can comprise the quality of the products. 

It is the responsibility of the Customer to check the state of the product and the design before leaving the premises. Once the item has left the premises, the Customer is responsible to ensure that products gets to its destination safely and is stored as per our instructions to achieve best results for taste and quality.

Please be aware if you are picking up, you will be recorded upon entering the property. 

If the product were to be damaged in any capacity after pickup, please contact me as soon as possible. If time allows, I may be able to repair any damage that has occurred within my ability, for an additional fee. 

DELIVERY

We offer delivery for certain destinations. Delivery is charged at our discretion.

Delivery will be carried out in a safe and appropriate manner. The customer is responsible for providing an appropriate and secure table and environment for the cake(s).  Cakes are heavy and require a sturdy table, and optimal room temperature of 72 degrees or below and out of sunlight, strong lighting, or studio lights.

Once delivered to the customer and/or assigned person and change of hands has been completed with the product in appropriate condition, it is then up to the customer and/or the assigned person to store and care for the cake as per our instructions. If anything is to happen to the cake after this exchange, we are not liable for any damages.

A delivery date and time will be agreed by both parties, and if the customer is not at location at this time and date, and we are not able to contact the customer and/or the assigned person, the product will be transported back with our premises and it will be the customer’s responsibility to collect the product.

PUBLICATION

We reserve the right to take photos and videos, and use any image or video of a product made by us for publication at a later date, without compensation to the customer. 

UNFORESEEN CIRCUMSTANCES

Where I cancel the booking due to illness or any other unforeseen circumstance that affects the ability to deliver the ordered Product, the deposit will be refunded within seven (7) days of notification to the Customer.

REFUNDS/CANCELLATION/POSTPONEMENT POLICY POSTPONEMENT

Please note: Any payments made are NON-refundable.

If, for any reason the event is required to be postponed or cancelled, please contact me immediately.

Depending on the time allotted, the new date proposed will be subject to availability and additional fees.

Please understand when we take your event order, we begin the process of declining other orders. As we get closer and closer to your event date, the chances of re-booking your date are greatly reduced, ingredients and supplies have already been purchased, and it may be a possible your order is already in process.
 

DISPUTES

The Parties will attempt in good faith to resolve any dispute or claim arising out of or in relation to this Agreement through negotiations between a director of each of the Parties with authority to settle the relevant dispute. If the dispute cannot be settled amicably within thirty (30) days from the date on which either Party has served written notice on the other of the dispute, then the remaining provisions of this clause shall apply.
Arbitration In the event of a dispute between the Owner and the Operator (other than a matter to be resolved pursuant to this clause) concerning the interpretation of any provision of this agreement or the performance of any of the terms of this Agreement, such matter or matters in dispute shall be finally settled:  a. under the Rules of Conciliation and Arbitration of the International Chamber of Commerce; b. by three arbitrators, one appointed by each Party, and the third, who shall be the chairman, selected by the two appointed arbitrators and failing agreement by the Chairman of the International Chamber of Commerce; c. the language of the arbitration shall be English; and d. the place of the arbitration shall be in Fairfield County, CT.
The determination of the arbitration entity is final and cannot be disputed further.  
Performance of this Agreement shall continue during arbitration proceedings or any other dispute resolution mechanism pursuant to this clause. No payment due or payable by the Owner or the Operator shall be withheld on account of a pending reference to arbitration or other dispute resolution mechanism except to the extent that such payment is the subject of such dispute.

Further more, the customer will no longer have the ability to place order with RoeMarie Cakes LLC. 

CHANGES TO TERMS

At any point terms and conditions may be updated with my discretion. If the change affects customer orders, customer will not be held to the change until after their current order is fulfilled. Changes will be updated actively on www.RoeMarieCakes.com/terms-and-conditions. 

Affective as of October 4th, 2024